FAQ
How do I place an order? To place an order, simply browse our website, add your desired products (wall art, photo frames, vases) to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and select a payment method, then confirm your order. You will receive a notification once your order has been processed.
Can I cancel or modify my order after it’s been placed? We process orders quickly to ensure timely delivery, so we can only cancel or modify orders within a short window after placement. If you need to make changes, please contact us as soon as possible. Once your order has been shipped, we cannot cancel or modify it.
What payment methods do you accept? We accept a variety of secure payment methods, including major credit cards, debit cards, and trusted online payment processors. All payment information is encrypted and processed securely to protect your personal details.
Why was my order declined? Orders may be declined due to insufficient funds, incorrect payment information, expired cards, or suspected fraudulent activity. Please double-check your payment details and try again. If the issue persists, contact your payment provider for assistance.
Products
Do your products come with a warranty? All our products are covered by a standard warranty against manufacturing defects. If you receive a defective product (e.g., a cracked vase, damaged frame, or faulty wall art), please notify us promptly with details and photos, and we will provide a resolution.
Are the colors of the products the same as shown on the website? We strive to display product colors as accurately as possible, but slight variations may occur due to differences in screen resolution, lighting, and material batches. Wall art prints, frame finishes, and vase glazes may vary slightly from the images on our website.
What materials are used for your products? Our wall art is printed on high-quality paper or canvas (depending on the style), our photo frames are made from durable materials such as wood, metal, or plastic, and our vases are crafted from glass, ceramic, or resin. Detailed material information is available on each product’s individual page.
Can I get custom-sized wall art or frames? Currently, we do not offer custom sizing for most products. All available sizes are listed on each product’s page. We periodically update our collection, so check back for new sizes and styles.
Shipping & Delivery
How long does shipping take? Shipping times vary by location and shipping method. Standard shipping typically takes 5-12 business days, while express shipping (available for select regions) takes 2-5 business days. Processing time (1-3 business days) is not included in shipping timelines.
How do you package delicate items like vases and framed art? We take extra care to package fragile products to prevent damage during transit. Vases are wrapped in bubble wrap and placed in foam inserts, while framed art and wall art are protected with cardboard backing, bubble wrap, and sturdy boxes.
Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s delivery status in real time. Tracking information may take 1-2 business days to update.
Do you ship internationally? Yes, we offer shipping to most regions worldwide. International shipping times may be longer due to customs procedures, and customers are responsible for any customs duties, taxes, or fees.
Returns & Refunds
What is your return policy? You may return unused, unopened products in their original packaging within the specified return period for a refund or exchange. Customized products are non-returnable unless they are defective. Shipping costs for returns are generally the responsibility of the customer.
How do I initiate a return? To start a return, follow the return process outlined on our website. You will need your order number and details about the product you wish to return. Once your return request is approved, you will receive instructions on how to send the product back.
How long does it take to receive a refund? Refunds are processed within a reasonable timeframe after we receive and inspect your returned product. Once processed, refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
What if my order arrives damaged? If your order arrives damaged (e.g., a broken vase, dented frame), please notify us promptly within the timeframe specified in our shipping policy, and provide photos of the damage and packaging. We will review your claim and offer a replacement, refund, or other resolution.
Other Questions
How often do you add new products? We update our product collection regularly with new wall art designs, frame styles, and vase designs. Follow our website or subscribe to updates to stay informed about new arrivals.
Do you offer gift wrapping? At this time, we do not offer gift wrapping services. However, all products are packaged neatly and can be easily wrapped for gifting.